All writing

What I want software to give people

The tools I want to build should leave people with more context and more confidence in their own judgment.

  • Future of software
  • Product thinking
  • Learning

I have spent the past few years building research tools, commerce experiences, learning products, and personal projects. The subjects change, but I keep circling the same question: what should a person gain from using software?

Speed is an easy answer. I have worked on products that saved a great deal of time, and I know that time matters. Still, the products I remember most clearly gave the user something that remained after the task was complete. They made a difficult subject easier to approach. They showed where an answer came from. They helped someone form a better question.

I want to build more tools like that.

Intelligence in a usable form

Knowledge is widely available and still hard to use. A search can return thousands of pages. An AI model can produce a neat summary in seconds. Neither result guarantees that the reader understands the subject or knows what to do next.

This gap became clear while I was working on research products at Silatus. Generating a report could save hours, but the report only helped when it gave the reader a useful structure. Sources needed to be visible. Important gaps needed to stay open. The user needed enough of the path to decide whether the conclusion made sense.

That experience changed the way I think about access. Making an answer cheap is useful. Making the answer legible gives the user more agency.

I care about this because expert knowledge shapes ordinary life. Insurance, finance, health, law, and education all ask people to make decisions in systems they rarely have time to study. Software can help translate those systems. It should also preserve enough detail for a person to question the translation.

Context should travel with the answer

Granveo started as a response to a personal frustration. My notes, documents, sources, and unfinished ideas lived in separate places. Search could find a phrase, but it could not explain why I had saved it or how my view had changed.

I began exploring a personal knowledge system that could keep those relationships intact. A useful memory would include the source and the time it was recorded. It would also show the project, question, or decision that made the information relevant.

The same need appears inside companies. A decision moves from a meeting into a document, then into a task. Months later, someone sees the task and has to reconstruct the reasoning. Much of the work comes from recovering context that once existed and then disappeared.

I think software can preserve more of that history without forcing people to document every thought. The product challenge is deciding which pieces deserve to travel forward. A good system remembers selectively and makes its memory inspectable.

Human judgment needs a clear place

My current insurance research has made this point more concrete. Commercial insurance depends on forms, documents, calls, referrals, and decisions made by people with different responsibilities. AI can collect missing information or prepare a file for review. The accountable person still needs to see the evidence and make the call.

That boundary should appear in the interface. The product can show what it extracted, where the information came from, and which questions remain open. Approval should feel like a deliberate act with a visible scope.

This is one reason Insuveo begins each agent run with a plan that a person reviews. The current product is small, but the design principle matters to me. Assistance becomes easier to trust when responsibility stays understandable.

Learning should compound

I also want software to help people become more capable over time. Many tools complete the immediate task and leave no trace of what the user learned. The next question starts from zero.

A learning tool could remember which explanation helped. A research tool could show how a view changed as new evidence arrived. A work system could preserve the reason behind a decision so the next person does not repeat the same investigation.

These ideas are still broad. Granveo and Insuveo are two ways I am testing them. The standard I want to keep is simple: after using the product, the person should understand more of the system and feel better equipped to act within it.